Privacy Policy

Carbon Modz — Your Privacy Matters

At Carbon Modz, we understand that shopping online involves sharing personal information. When you browse our website, purchase carbon fibre steering wheels, spoilers, front splitters, flip lips, roof panels or other automotive modification parts, you trust us with information needed to process your order and provide our services.

This Privacy Policy explains what information we collect, why we collect it, how it is used, when it may be shared and what choices you may have regarding your personal information.

By using the Carbon Modz website, you acknowledge that your personal information will be handled as described in this policy, subject to your rights under applicable privacy laws.

Information We Collect

The information we collect depends on how you interact with our website.

Personal and contact information

When you place an order, create an account or contact us, we may collect your name, email address, telephone number, billing address, shipping address and other details you choose to provide.

Order and transaction information

We collect information relating to purchases made through our website, including products ordered, order numbers, transaction status, delivery preferences, refunds and relevant customer service communications.

Payment information is handled through the payment methods and payment service providers available at checkout. Depending on the payment method, we may receive transaction references and payment status information. We do not intentionally store complete payment card details on our website unless a specifically disclosed and appropriately secured payment arrangement requires it.

Vehicle and product information

If you provide your vehicle make, model, year or other compatibility details when enquiring about a product, we may use that information to help respond to your enquiry and identify potentially suitable automotive modifications.

Technical and browsing information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages viewed, referring website and interactions with website features. The information collected depends on our website configuration, hosting provider, security tools and analytics services.

How We Use Your Information

Carbon Modz may use your information to:

– Process, confirm and fulfil orders for automotive modification products.
– Arrange shipping, delivery updates, returns and refunds.
– Communicate about purchases, enquiries and customer support requests.
– Help customers identify products suitable for their vehicles.
– Maintain customer accounts and order histories.
– Detect fraud, prevent unauthorised transactions and protect website security.
– Maintain, troubleshoot and improve our website and shopping experience.
– Meet applicable legal, accounting, tax and regulatory obligations.
– Send promotional emails where permitted by law and, where required, with your consent.

We use personal information only for appropriate purposes connected with our business, subject to applicable legal requirements.

Payments and Payment Security

Payments made through Carbon Modz may be processed by third-party payment providers. These providers handle payment information according to their own privacy policies, security practices and applicable legal obligations.

We may receive information necessary to confirm whether a payment has succeeded, process a refund or investigate a transaction.

Customers should review the privacy information provided by their chosen payment provider when completing a purchase.

Sharing Your Information

We do not sell personal information to third parties for their own independent marketing purposes.

We may share relevant information with trusted service providers when necessary to operate our website and fulfil our services. These may include:

– Payment providers that process transactions and refunds.
– Shipping and delivery companies that transport orders.
– Website hosting and technical providers that maintain our online store.
– Security and fraud prevention services that help protect customers and our business.
– Analytics and marketing providers where these services are used lawfully.
– Professional advisers and public authorities where disclosure is required or permitted by applicable law.

We share only the information reasonably necessary for the relevant purpose, subject to applicable legal requirements.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, maintain shopping cart contents, remember preferences, help secure customer accounts and understand website performance.

Depending on the services enabled on our website, cookies may also be used for analytics or advertising.

You can manage cookies through your browser settings. Where required by law, we will seek consent before using non-essential cookies or similar technologies.

Disabling certain cookies may affect shopping cart functionality, account access or other website features.

WooCommerce and Customer Accounts

Carbon Modz may use WooCommerce and related WordPress functionality to manage product listings, shopping carts, checkout, customer accounts and order histories.

If you create an account, we may store the information you provide to support account management and make future purchases more convenient.

Customers are responsible for maintaining the confidentiality of their login credentials and notifying us if they suspect unauthorised access to their account.

Information may also be processed by third-party plugins or integrations installed on our website, depending on the features in use.

Email Communications and Marketing

We may send transactional emails relating to orders, payments, shipping, account activity and customer support.

Where permitted by applicable law, we may also send marketing communications about new products, automotive styling accessories, promotions and updates from Carbon Modz.

You can unsubscribe from marketing emails using the unsubscribe link provided in the message or by contacting us. Unsubscribing from promotional communications does not prevent us from sending essential messages concerning an existing order or other legitimate business matters.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, maintaining relevant records, resolving disputes, preventing fraud and meeting legal obligations.

Retention periods vary depending on the type of information, the reason it was collected and applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to delete it, anonymise it or otherwise handle it in accordance with applicable law.

Data Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure. Customers should use strong passwords, protect their account credentials and contact us if they believe their personal information has been compromised.

Where legally required, we will address personal data breaches and notify affected individuals or relevant authorities.

International Data Transfers

Some of our service providers may process or store information in countries other than the country where you live.

Where personal information is transferred internationally, we will take the steps required by applicable law to ensure that the transfer is appropriately protected.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

– Request access to personal information we hold about you.
– Ask us to correct inaccurate or incomplete information.
– Request deletion of personal information where legally applicable.
– Request restrictions on certain types of processing.
– Object to certain uses of your personal information.
– Withdraw consent where processing relies on consent.
– Request a portable copy of certain information.
– Opt out of certain marketing activities or other processing where applicable.
– Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal conditions and exceptions. To submit a privacy request, contact us using the details provided below.

Children’s Privacy

The Carbon Modz website is intended for people who can legally enter into purchases under the laws applicable to them. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us unlawfully, please contact us so that we can review the situation and take appropriate action.

Third-Party Websites

Our website may contain links to third-party websites, payment services or other external platforms. These services operate independently and may have their own privacy policies and data collection practices.

Carbon Modz is not responsible for the privacy practices of external websites. We encourage customers to review the relevant policies before providing personal information to those services.

Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features, service providers or legal obligations change.

The revised version will be published on this page with an updated revision date. Where required by law, we will provide additional notice or obtain consent for material changes.

Contact Carbon Modz

If you have questions about this Privacy Policy, wish to exercise your privacy rights or need information about how your personal data is handled, please contact us through the contact details published on the Carbon Modz website.

Please include sufficient information for us to understand and respond to your request. We may need to verify your identity before disclosing or changing personal information.

Carbon Modz — Automotive Styling with Respect for Your Privacy.